Terms of Service

Last revised: August 20, 2026

OrgHQ is owned and operated by JJ Fisher & Co., LLC, an Ohio limited liability company doing business as OrgHQ ("OrgHQ," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of orghq.org and every website, member hub, and admin console we host for organizations (together, the "Service"). By accessing or using the Service, you agree to these Terms on behalf of yourself or the organization you represent, and you confirm you have the authority to do so. You must be at least 18 years old to create an account. If you do not agree, please do not use the Service.

Please read the Dispute Resolution section carefully. It contains an agreement to resolve disputes through binding individual arbitration instead of in court, with a waiver of class-action and jury-trial rights, and a 30-day opt-out.

1. What the Service is, and who is who

OrgHQ provides websites and member-management software for professional associations and similar organizations: event listings, registration, membership, news, files, and email tools. Three kinds of people use it: organizations (our customers, who run workspaces), their members and visitors (who register, join, and browse an organization's site), and visitors to orghq.org itself. Where a provision applies to only one of these, it says so.

Member data. The information an organization's members submit belongs to that relationship: the organization is responsible for its member data, and we process it on the organization's behalf to provide the Service, as described in our Privacy Policy. Questions about a specific member record go first to the organization that holds it.

2. Accounts

When you create an account or workspace you agree to provide accurate, current information. Sign-in uses emailed codes and links rather than passwords; you are responsible for keeping the email account you sign in with secure, and for all activity under your access. Tell us immediately if you believe your access has been used without authorization.

3. Subscriptions and billing (organizations)

Workspaces are sold by subscription, billed through Stripe. Fees and any free-trial terms are stated at signup and on your billing page. If a subscription lapses, the workspace becomes read-only — your data remains yours and remains exportable — and everyday email (confirmations, receipts) keeps working; bulk email and other paid features pause until the subscription resumes. We will give at least 30 days' notice before any price change affects an existing subscription.

4. Payments between organizations and their people

Payments on an organization's site (event registrations, dues) are processed by Stripe under the organization's own Stripe account, and go to the organization. Refunds for an event or membership are between you and the organization that charged you. We are not a party to those transactions and are not a bank, money transmitter, or payment processor.

5. Content and intellectual property

Your content. Organizations own the content they publish and the data they collect through their workspace. You grant us the license needed to operate the Service: to host, store, reproduce, transmit, and display your content in order to run your site and deliver your email, and for no other purpose. You are responsible for what your organization publishes and sends, and represent that you have the rights to it.

Our platform. All intellectual-property rights in the Service itself — the software, design, and OrgHQ marks — belong to JJ Fisher & Co., LLC or its suppliers. Subject to these Terms, we grant organizations the right to use the Service to run their organization (including commercially), and everyone else a limited, revocable license to access the pages made available to them. You may not resell the Service, reverse-engineer it, or access it to build a competing product; all rights not expressly granted are reserved.

Feedback. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them freely, without attribution. Please don't send feedback you consider confidential.

6. Acceptable use and email rules

Don't use the Service for anything unlawful, deceptive, or harmful; don't interfere with its operation or other organizations' workspaces; don't misrepresent who you are. Broadcast email must comply with anti-spam law (including CAN-SPAM): every broadcast includes an unsubscribe link, opt-outs are enforced automatically, and marketing email carries your organization's name and postal address. Lists must be people who actually have a relationship with your organization — purchased lists are not permitted.

7. Third-party integrations

Your organization may connect its own accounts with services such as Zoom, Stripe, Resend, and Facebook. Your use of those services remains governed by their own terms; connecting authorizes OrgHQ to act on your organization's behalf only as described on the relevant integration page, and disconnecting ends that access.

8. Privacy

Our Privacy Policy describes what we collect, how we use it, and your rights, and is incorporated into these Terms by reference. If these Terms and the Privacy Policy conflict about personal data, the Privacy Policy controls. The Service uses no third-party advertising trackers; the small amount of first-party measurement we do is described in the Privacy Policy.

9. Indemnification

Organizations agree to defend, indemnify, and hold harmless JJ Fisher & Co., LLC and its officers, employees, and agents from claims and reasonable costs or attorneys' fees arising out of (i) content the organization publishes or email it sends, (ii) its violation of these Terms, or (iii) its violation of applicable law. We may assume control of the defense of any such claim at your expense, you agree to cooperate with our defense, and you agree not to settle any such claim without our prior written consent.

10. Other users and release

Your interactions with other users — including between an organization and its members — are between you and them. To the fullest extent permitted by law, you release JJ Fisher & Co., LLC and its officers, employees, agents, successors, and assigns from claims, demands, and damages arising out of or related to those interactions or to third-party services. If you are a California resident, you waive California Civil Code Section 1542, which provides: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor or released party."

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, JJ Fisher & Co., LLC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WHERE APPLICABLE LAW REQUIRES WARRANTIES, THEY ARE LIMITED TO 90 DAYS FROM YOUR FIRST USE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) JJ Fisher & Co., LLC AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY LOST PROFITS, LOST DATA, COSTS OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE; AND (B) OUR TOTAL LIABILITY FOR ANY CLAIM IS CAPPED AT THE GREATER OF (i) $50 USD AND (ii) THE AMOUNT YOU PAID US UNDER THESE TERMS IN THE SIX MONTHS BEFORE THE INCIDENT GIVING RISE TO THE CLAIM. MULTIPLE CLAIMS DO NOT INCREASE THIS CAP.

13. Term and termination

These Terms remain in effect while you use the Service. We may suspend or terminate access at any time if we believe you have violated these Terms; organizations may close their workspace at any time, and may export their data before doing so. Deleting a workspace removes its data as described in the Privacy Policy. Sections 5 and 8 through 16 survive termination.

14. State-specific notices

California. Under California Civil Code Section 1789.3, California users are entitled to the following notice: the provider of the Service is JJ Fisher & Co., LLC, PO Box 14, Bellbrook, OH 45305. To file a complaint or receive further information, contact us at the support form at orghq.org/support, or contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or (800) 952-5210. California residents may have additional rights under the CCPA/CPRA described in our Privacy Policy.

Colorado, Connecticut, and Virginia residents may have additional rights under their states' privacy laws (CPA, CTDPA, VCDPA), including access, correction, deletion, and portability — see our Privacy Policy. Nevada residents may direct us not to sell certain covered information under NRS 603A by contacting the support form at orghq.org/support; we do not sell personal information.

15. Dispute resolution — arbitration agreement

Please read this section carefully. It affects your legal rights, including your right to sue in court and your right to a jury trial.

Agreement to arbitrate. Except as described below, you and JJ Fisher & Co., LLC agree to resolve all disputes arising out of or relating to the Service or these Terms through binding individual arbitration — not in court. Exceptions: (i) claims that qualify for small-claims court, brought individually; and (ii) requests for equitable relief related to intellectual property.

Try to resolve first. Before starting arbitration, the party raising a dispute must send written notice to the other (ours: the support form at orghq.org/support or PO Box 14, Bellbrook, OH 45305), and within 45 days the parties will confer in good faith by phone or video. If the dispute isn't resolved within 60 days, either party may start arbitration.

Rules. Arbitration is administered by JAMS (jamsadr.com) — claims under $250,000 under its Streamlined Rules, larger claims under its Comprehensive Rules — in the county where you live unless the parties agree otherwise. The arbitrator may award the same relief as a court, on an individual basis only, and the award is final and binding. If 100 or more substantially similar demands are filed within 30 days by the same firm or coordinated group, JAMS will batch them with one arbitrator and one set of fees per batch of 100.

Waivers. BY AGREEING TO ARBITRATION, YOU AND JJ Fisher & Co., LLC WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY, AND ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE PROCEEDING. If a court finds the class-action waiver unenforceable as to a specific claim, that claim may be litigated in the courts identified in Section 16; all other claims remain in arbitration.

Opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending notice to the support form at orghq.org/support with your name, the email on your account, and a clear statement that you wish to opt out. Opting out does not affect any other part of these Terms. If any part of this arbitration agreement is found invalid, it will be modified to the minimum extent necessary; the rest remains in effect.

16. General

Governing law. These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles. For any claim not subject to arbitration, you and JJ Fisher & Co., LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in Greene County, Ohio — except that either party may seek equitable relief for intellectual-property claims in any court of competent jurisdiction, or bring an individual small-claims action where it qualifies.

Changes to these Terms. We may update these Terms. If we make material changes, we will notify workspace owners by email or by a prominent notice on this page; continued use after notice means you accept the updated Terms.

Electronic communications. You consent to receiving communications from us electronically; they satisfy any legal requirement for written notice. Accessibility. We endeavor to conform to WCAG 2.1 AA; if you have difficulty using the Service, contact the support form at orghq.org/support and we will make reasonable efforts to address it promptly. Export. You agree not to use the Service in violation of U.S. export-control laws.

Entire agreement. These Terms (with the Privacy Policy and any policies they reference) are the entire agreement between you and JJ Fisher & Co., LLC about the Service. If any provision is found invalid, it will be modified to the minimum extent necessary and the rest remains in effect; failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them freely.